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Posted Feb 17

Business Analyst/Sales Support Associate

Perthera, Inc
Virginia, United States Full Time

Job Description

Qualifications:

  • Minimum B.S. (with major in biological sciences a plus) and/or 3-5 years of related Customer Service experience
  • Prior client services experience in laboratory or medical field preferred - Exposure to medical terminology and/or oncology specific terminology desirable.
  • Knowledge of customer services ethics, principles and procedures.
  • Must have strong listening skills when dealing with Customer phone messaging.
  • Should have great communication skills: written and verbal.
  • Need to be a self-starter, extremely organized and detail-oriented with strong commitment to accuracy.
  • Ability to adapt to procedures, processes and techniques to the completion of assignments.
  • Able to stay calm and patient in stressful situations, especially when interfacing with the Customer.
  • Responsive and reliable, with exceptional follow-through.
  • Ability to work both independently and as a team player
  • Strong Computer Skills - working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and CRM client databases

Duties:

  • Assist Senior Vice President of Sales with sales tracking, reporting, and metrics
  • Client services responsibilities - respond to in-bound sales calls/web inquiries, address client requests, assist with client issue resolution. Assist customers with service questions as trained with basic product knowledge, specifications and pricing.
  • Manage CRM client database
  • Maintains existing customer records with their updates as specified and/or as identified.
  • Assist sales team with client requests, patient case tracking, new client start-up process, new sales prospecting
  • Support the onboarding of new customers
  • Work with patient coordinators to facilitate communication of patient case information/requests to sales team
  • Deals with customers via telephone and/or email inquiries related to existing and/or new Perthera product Sales Orders in a professional manner.

Career Growth Opportunity - The ideal candidate for this position must be self-motivated, organized and willing to grow rapidly with a company that is an emerging force in personalized cancer medicine. Success in this position will lead to opportunities to advance their career within the Perthera sales organization.

Company Description
Perthera Inc. is a venture-backed biomedical startup located in the Washington DC metropolitan area (McLean, VA) that provides precision oncology services to cancer patients and their physicians. In our multidisciplinary team of physicians, scientists, and engineers, we are bridging the gap between molecular testing and patient care by identifying personalized treatment options and clinical trial recommendations.

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